April 3, 2018
April 3, 2018



Airlines hate to part with cash when they make a mistake.

They almost always offer you compensation in the form of a voucher.

If you’ve been denied boarding, if the flight gets canceled, or if you’re unable to make a connection, you’re likely to get a voucher.

In our experience, the practice of offering vouchers has traditionally been a lot more common place with the American airlines but local airlines in Nigeria are following suit.


According to Nigeria Civil Aviation Authority (NCAA): The right to compensation for flight cancellation, delays, damaged/loss baggage and denied boarding for reasons other than technical, weather conditions, air traffic control restrictions, security risks and industrial disputes that affect the operation of the flight.

The key point here is that there needs to be a signed agreement by the passenger to say they are willing to accept vouchers in place of money. If the passenger has not done so then they are under no obligation to accept the airline’s offer of vouchers and can insist on cash.

“The key point here is that there needs to be a signed agreement by the passenger to say they are willing to accept vouchers in place of money.”

The compensation amounts payable under Part 19 of the NCAA Consumer Protection Regulations are fixed according to the flight distance and length of delay so passengers may wish to weigh up the value of the vouchers offered by the airline with the NCAA 19.5.1 compensation due. Consumers can find out how much they are entitled to for their particular delay or cancellation in under a minute by using our free flight delay compensation checker.

It is also worth noting that vouchers are often time-limited and for the airline that you have (or should) have just traveled with. That airline might not do the route that you want next time you fly, be wary. They can also expire, mostly within a year or after a year, as the case may be.

At Discovery Sense Travels we have had clients come to us who have been offered travel vouchers by the airline but are hesitant to accept these as compensation. Once such couples are the Parker-Thompsons of Preston:

The emergency landing of BA 762 at Heathrow on 24th May 2013 caused air travel disruption across the UK. The Parker-Thompsons arrived in New York an entire day late after the Heathrow incident caused a two and a half hour delay on their BA1387 flight from Manchester to Heathrow, meaning they then missed their connecting BA plane to JFK Airport.

They were left without hotel accommodation by the airline, sleeping on the airport floor until the next available flight the following day. British Airways initially offered the travelers just £100 in vouchers to be spent on another flight with the airline. Discovery Sense Travels took on the case and recovered €1200 compensation for the passengers.

For your travel need Contact us:

Mobile: 08069352695


Whatsapp: 08051824654

Adeogun Adewunmi
Adeogun Adewunmi
passionate about travel and all dots surrounding the planning and implementing a great experience.

Comments are closed.

Watch Dragon ball super